FAQs

Quick Answers

Do I Leave Secure Debug On?

Do You Support Transactional Email Providers Other Than SendGrid?

How can I edit my local hosts file to redirect URLs

How do I access my Staging Databases?

I got an email from Let’s Encrypt about my SSL expiring, what do I do?

I Use Cloudflare, and When I Ping My Site, My Server IP Doesn’t Show Up

Migrating Websites Away from GridPane

The wp-config.php Location at GridPane

Using Domain Names with International Characters

What is the optimal caching strategy for GridPane, should I run a plugin cache?

Why does my site take X seconds to load?

Why isn’t my SSH Key working?

WP-Cron and GridPane’s GP-Cron

SSL FAQ

Change Your Certbot Email

Diagnosing and Fixing SSL Certificate Issues

GridPane SSL Locks and Let’s Encrypt Rate Limiting

How to use Cloudflare SSL with GridPane sites?

I got an email from Let’s Encrypt about my SSL expiring, what do I do?

Setting up a Custom SSL

SSL Renewal Failure in the Dashboard or Slack

SSL Renewals for Domains that Redirect to an Internal Page

Why am I not seeing a padlock on my site?

Server FAQ

Can I install other Applications on a GridPane managed server?

Common Log Locations

Do you recommend Vultr’s DDOS protection?

How do I create cronjobs?

How to Change Your Servers Time Zone and Automatic Security Reboot Time

How to install Ioncube Loaders

How to Install Non-WordPress Sites/Applications on GridPane

I reset my Root Password at my Provider and now I am locked out… how do I get back in?

MySQL is taking up a LOT of disk space. Why?

Server Updates / Security Patches – What Updates do GridPane Take Care Of?

Utilizing Block Storage through Digital Ocean, Vultr, etc

Why can’t I access server stats / Monit?

Why do some servers fail to provision correctly?

Why Do You Schedule Server Restarts?

Troubleshooting Common Problems

A Guide to Slack Notifications

Cloudflare’s CDN and Upload Limitations

Diagnosing 403 Forbidden Errors

Diagnosing 502 Errors

Diagnosing and Fixing: Error Establishing a Database Connection

Diagnosing Caching Issues

Diagnosing Migration Issues

Diagnosing Performance Issues and 504 Timeouts

Fixing Better Uptime False Alarms

Fixing the WordPress White Screen of Death (WSOD)

I have deleted my site! What do I do??!

My site isn’t updating like it should or I migrated the site and it doesn’t look the way it should?

My website has encountered a critical error or looks broken, what do I do?

Pushed my site from staging to live and it still has staging links or vice versa.

This site can’t be reached notanactualdomain.com’s server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN

Troubleshooting the SendGrid SMTP Integration

Why do I see a different site than I’m supposed to, an SSL warning, signon.php, or too many redirects?

WordPress Debug and Query Monitor

WP_MEMORY_LIMIT and GridPane WordPress Websites