FAQs

Quick Answers

Do I Leave Secure Debug On?

Do You Support Transactional Email Providers Other Than SendGrid?

How can I edit my local hosts file to redirect URLs

How do I access my Staging Databases?

I got an email from Let’s Encrypt about my SSL expiring, what do I do?

I Use Cloudflare, and When I Ping My Site, My Server IP Doesn’t Show Up

Migrating Websites Away from GridPane

The wp-config.php Location at GridPane

Using Domain Names with International Characters

What is the optimal caching strategy for GridPane, should I run a plugin cache?

Why does my site take X seconds to load?

Why isn’t my SSH Key working?

WP-Cron and GridPane’s GP-Cron

SSL FAQ

Change Your Certbot Email

Diagnosing and Fixing SSL Certificate Issues

GridPane Database Rewrites and Workflow

GridPane SSL Locks and Let’s Encrypt Rate Limiting

How to use Cloudflare SSL with GridPane sites?

I got an email from Let’s Encrypt about my SSL expiring, what do I do?

Setting up a Custom SSL

SSL Renewal Failure in the Dashboard or Slack

SSL Renewals for Domains that Redirect to an Internal Page

Why am I not seeing a padlock on my site?

Server FAQ

Can I install other Applications on a GridPane managed server?

Common Log Locations

Do you recommend Vultr’s DDOS protection?

How do I create cronjobs?

How to Change Your Servers Time Zone and Automatic Security Reboot Time

How to install Ioncube Loaders

How to Install Non-WordPress Sites/Applications on GridPane

I reset my Root Password at my Provider and now I am locked out… how do I get back in?

MySQL is taking up a LOT of disk space. Why?

Server Updates / Security Patches – What Updates do GridPane Take Care Of?

Utilizing Block Storage through Digital Ocean, Vultr, etc

Why can’t I access server stats / Monit?

Why do some servers fail to provision correctly?

Why Do You Schedule Server Restarts?

Troubleshooting Common Problems

A Guide to Slack Notifications

Cloudflare’s CDN and Upload Limitations

Diagnosing 403 Forbidden Errors

Diagnosing 502 Errors

Diagnosing and Fixing: Error Establishing a Database Connection

Diagnosing Caching Issues

Diagnosing Migration Issues

Diagnosing Performance Issues and 504 Timeouts

Diagnosing Redirect Issues

Fixing Better Uptime False Alarms

Fixing the WordPress White Screen of Death (WSOD)

I have deleted my site! What do I do??!

My site isn’t updating like it should or I migrated the site and it doesn’t look the way it should?

My website has encountered a critical error or looks broken, what do I do?

Pushed my site from staging to live and it still has staging links or vice versa.

Resolving the “This site can’t be reached, ERR_NAME_NOT_RESOLVED” error

This site can’t be reached notanactualdomain.com’s server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN

Troubleshooting the SendGrid SMTP Integration

Why do I see a different site than I’m supposed to, an SSL warning, signon.php, or too many redirects?

WordPress Debug and Query Monitor

WP_MEMORY_LIMIT and GridPane WordPress Websites