General Account FAQs

GridPane doesn’t offer Infrastructure as a Service (IaaS) or hosting hardware. We provide a control panel that lets you interface with the best IaaS providers in the world, on your terms, in any datacenter you choose. You can pick companies like Digital Ocean, VULTR and Linode, or you can bring your own server from almost any provider that has Ubuntu KVM based VPS servers available. AWS and Google Compute Engine support, natively within the application, is coming very soon. 

Everything that you manage inside of GridPane belongs 100% to you, and you can take them with you and leave GridPane at any time. Each server you connect to GridPane is secure by an outside provider, and your fees and arrangements with them are your business alone. We can’t cancel or revoke your sites, because they’re 100% in your control, always.

Aside from your monthly GridPane fees, you’ll need to make arrangements on your own for your server hardware and bandwidth. We connect to Digital Ocean, Linode, and Vultr natively. We recommend building servers with at least 2GB of RAM but you can get started for as little as $5 per month with our default providers. 

This is a tricky one. The general view is 10 sites per GB of ram. If you ask us, we may be a little more cautious and say 5-7 per GB. That said, 25 sites should perform great on a $20 machine (4GB RAM). That is assuming brochure style websites with no WooCommerce, LMS, or WaaS setups.

For WooCommerce etc, we’d recommend putting them on their own server as they tend to a lot resource intensive – but that also depends on the size of the site and the amount of traffic it recieves.

As for one monster server vs several smaller ones, we’d recommend not to put all of your eggs in one basket. Why? Let’s say you have 60 sites on a huge powerful Digital Ocean server in New York. Then New York goes down early one morning due to catastrophic hardware failure. Now you’ve got 60 downed sites and a whole bunch of migrating to do. This assumes the absolute worst – hardware failure, that you didn’t have server snapshot active at the provider, and that you luckily had offsite backups of your own (local backups would be gone at this point). If you want to take it another step, we can say in this nightmare scenario that you don’t have offsite plugin backups. 60 sites gone, no backups anywhere and you’re out of business before you get your morning coffee.

Nobody wants that to happen. Different cities and ideally with different providers is a much safer bet, and you can also put your customers on servers that are closest to their market. It’s still a bad day if you 5 servers with DO in NYC if all of NYC goes down. This is the absolute worst case and I wouldn’t imagine it happening regularly, but it’s best to be prepared for it just in case.

Yes, these are your servers and you will have full root access to them.

Teams are a way you can give staff and clients access to your GridPane account. There are 3 different levels of access: –

  • Our Admin roles give users full account access (all websites and servers).

  • Our staff role gives access on a server by server basis.

  • Our client role gives access on a site by site basis.

We can assist with website migrations for developer and pro plan customers. 

We also provide our users with several All-in-One WP Migration plugins inside their account, and we have several guides in our knowledgebase detailing how to migrate a website over to GridPane. 

Our prices for managed migrations vary. Please reach out to support to discuss your requirements.

You can easily connect to your WordPress websites and manage their files over SFTP using an FTP client such as FileZilla.

You can also do many tasks such as file editing directly on the command line with nano.

PHP can easily be changed for each website. Currently, new websites are launched on PHP 7.2, but you can change your site to 7.3, 7.4 or down to 7.1 in just a couple of clicks.

Absolutely, we have our custom GP-CLI that will allow you easily and quickly make tweaks to your settings. You’ll probably find that our out of the box settings are good for most of your projects, but if you need to make changes you can easily do so.

We also have future plans to turn our CLI commands into dashboard toggles – lots of very cool things are coming!

Right now this is not a part of the service we offer. You can certainly set up load balancing and/or dedicated databases with servers provisioned at GridPane, but we would not be able to support any custom work done to those servers.

All paid accounts come with a 30 day money back guarantee with no questions asked. Simply drop us an email or chat and we’ll process your refund within no more than 2 business days. Fees refunded can sometimes take longer to arrive back to your original payment method.

The only limits you have on traffic are the ones imposed by the bandwidth limits of your chosen provider. We never restrict or throttle your visitors and so long as your accounts with your hosting providers stay at or below their established bandwidth limits, you’ll never have to pay overages for too much traffic. All of our default providers have plans that can support many hundreds of thousands, even millions of monthly visitors, for as little as $5/month.

No restrictions whatsoever. You can create as many servers and websites as you need.

All plans (even Free Forever accounts) come with basic email support. Paid plans are given much higher priority and significantly faster response times, and they have access to 24/7/365 support. All plans (paid and Free) come with our Self-Help Tools and automatic service monitoring to resolve many common issues in just a few simple clicks. Pre-sales questions and non-emergency support requests are triaged and processed according to severity. Our normal hours are Monday through Friday, 9AM to 5PM Eastern. Outside of those hours our support is for critical paid account issues only. We average less than ten minute response times across all tickets. Those are averages, not guarantees. 

Changing plans, upgrading, downgrading, or cancelling can be done at any time right inside of the dashboard. If your account has too many Sites or Servers to downgrade to a lower plan, you’ll need to remove those extra services in order to be able to downgrade. If you have any questions or problems simply reach out to us and we’ll do everything we can to get you sorted.

Not at this time, but it is on our roadmap for the future.

Both Litespeed is good and Nginx are great, but there’s a reason most big managed WP hosts use Nginx – it’s incredibly high performant, and ideal for WordPress at every level of growth.

Our Nginx based stack competes the absolute best in the business, ranked “Top Tier” in the enterprise category by Review Signal – we highly recommend you check out the results here.

Our Litespeed stack is currently being developed.

We include phpMyAmin by default for all sites – with out setup you can log in and manage your database in just one click.
 
You can also easily connect to your database with MySQL Workbench if you ever need to, as well as manage MySQL directly on your servers.
We do not have email on the stack at all. Email is best handled by email providers. Typically our customers use GSuite or Outlook 365 as they’re the biggest and most reliable.
 
You will need to setup a  transactional email service to handle WordPress emails (form submissions, password resets, etc). We integrate directly with SendGrid for this, but there are many excellent, inexpensive solutions such as Postmark, Mailgun, Sendinblue, Amazon SES, etc.
Absolutely! This isn’t something we build into our stack, but there are multiple plugins available that can do this, and we don’t put any restrictions on what you can and cannot install on your servers.

How Do I Get Help?

Open a ticket

Create a new ticket by choosing Support from your Settings dropdown within your GridPane account. Paid account users can also drop us a chat at any time, day or night. Tickets are triaged based on severity. Low priority tickets (general questions, documentation level questions) may be shifted until the next business day. 

Self-Help tools

Many problems within your WordPress sites can be resolved in just a couple of clicks by using the Self-Help tools inside your dashboard. Password resets, permissions resets, outgoing transactional email solutions, full server cloning, and total cache purging are all available within the Self-Help Tools. Start your support journey there.

Documentation

New video walkthroughs are coming soon for all features, functions, and capabilities. For now you’ll dozens of documents at our Help Site. Please check to be sure that your issue hasn’t already been covered by a previous article before submitting a technical support request. If we’re missing something, please let us know!

Get started now!

Test drive GridPane today and see for yourself the awesome suite of features and tools we’ve built for serious WordPress professionals like you. If you’re not happy within the first 15 minutes, hit us up via support and we’ll make it right.

We’re flipping managed WordPress on it’s head… care to join us?

Get Started