Account Management

To ensure that our team can help you as efficiently as possible, please provide as much relevant information as possible in your first message. This includes your logs, troubleshooting steps you’ve already taken

GridPane is self-managed hosting, not managed, and you will need to do your part in troubleshooting.

• How to Create a Support Ticket

For Panel accounts (and for most general issues for other accounts), support starts in Community Forum and, if necessary, we’ll create a support ticket for you.

• Sign up for the Community Forum
• Community Forum: https://community.gridpane.com/

Our team is active in the forum all day every day.

The first tab in the Settings page is your profile tab. Here you can change your account email address, account profile picture, and time zone.

The time zone is important as it will ensure your notifications display the correct timestamp for your location. Learn more here:

• Set Your Dashboard Notification Timezone

GridPane allows you to create teams to help you manage the websites that you host, and/or give your clients access to manage their own websites. This article breaks down how it works and the different options available to you.

• Using GridPane Teams

Inside Security in your Settings page, you can change your password and enable 2FA.

• How to change your GridPane Account Password?
• Using 2 Factor Authentication (2FA) with GridPane.

In your Settings page in GridPane API you can create your own personal access token and regenerate the GridPane API token.

The API is still beta and is being actively developed. This article provides an intro for getting started:

• GridPane API Introduction and Postman Documentation

Adding your SSH Keys to GridPane is quick and easy, and you can set default keys so that they’re automatically added to newly created servers (you’ll still have to push them to existing servers).

• Add/Remove an SSH Key to/from an Active GridPane Server
• Add default SSH Keys

If you have trouble adding your SSH key, see this article for troubleshooting steps:

• Why isn’t my SSH Key working?

Here you can add your API keys for the various services that we integrate with.

Cloud Providers
Details for cloud providers can be found in their provisioning docs:

• Provision a DigitalOcean Server
• Provision a Vultr Server
• Provision a Linode Server
• Provision an UpCloud Server
• Provision an AWS Lightsail Server

DNS Providers

• Using Cloudflare with GridPane
• Using DNS Made Easy (DNSME) with GridPane

Backup Providers

• Create and Set Your Backblaze B2 API Credentials
• Create and Set Your Wasabi API Credentials
• Create and Set Your Amazon S3 API Credentials
• Create and Set Your Dropbox API Credentials

SMTP Providers

• Using SendGrid SMTP for Transactional Emails

More coming soon.

The default server build settings are all self-explanatory. Here you can set how the following will automatically apply to newly created servers: 

• Server Timezone
• Security Updates Automatic Reboot Enabled or Disabled
• Security Updates Automatic Reboot Time

Learn more about these settings here:

• How to Change Your Servers Time Zone and Automatic Security Reboot Time

You can set both your default WordPress administrator account settings and the default configuration settings for when you create new sites here.

• Using Default WordPress Admin Settings to deploy GridPane sites
• New WordPress Website Build Configuration Settings

UpdateSafely™ is our trademarked WordPress update system. This new 2.0 version (still currently in beta) has been recreated from the ground up and is designed to take care of a big part of your WordPress maintenance routine so that you no longer have to. Learn more here:

• UpdateSafely™ Default Settings

We highly recommend that you enable Slack notifications for your account, and this article will get you up and running:

• How to set up Slack Notifications

You can also learn more these notifications here:

• A Guide to Slack Notifications

Immutable Blueprints are specifically for our multitenancy feature. This currently has no public documentation and is only available at the Agency tier.

GridPane Bundles let you preconfigure your GridPane WordPress site deployments with the Plugins and Themes installed that you most commonly used.

You can create many different types of Bundles to suite the different types of projects that you work on. This is our doc on getting started:

• Using GridPane Bundles

For themes and plugins that are not available on the WordPress repository, you can still use them with Bundles if you self-host these. Here’s how to do so with Dropbox and Google Drive:

• Using Dropbox with Bundles
• Using Google Drive with Bundles

Here you can view our onboarding videos directly in the application. These are also available here in this article:

• Onboarding Videos

More videos will come in the future.

Addons allows you to enable our GridPane 360 Preemptive Support service on your servers. 

Preemptive Support allows you to manage enrolled servers.

Learn more about 360 here: 

• 360 Preemptive Support

The Billing section inside your Settings page allows you to:

1. Change your Subscription
2. Update your Payment Method
3. View Your Invoices

If you have an issue with Billing you can reach out to us on Support and we will get back to you ASAP.