Introduction If this is the first time you’ve started to use SSH keys and connect to your servers, a common getting started issue is your newly created SSH key not working correctly. This can be due to incorrect formatting, or…
First navigate to the staging page inside your GridPane account. Unless you’ve gone through this process before, all of the database icons will be displayed in orange instead of green like below. Click on the orange database icon of the…
If you’re trying to add a website to GridPane and the domain name has international characters (e.g. é and ä), you will first need to convert it into “Punycode” before you can provision them as a website on your server. Punycode is…
Introduction A question we sometimes see is why a website is experiencing slow page load times. Sometimes this is a specific page on the website. Other times it’s the website as a whole that’s slow to respond. This article offers…
Introduction This short troubleshooting article covers the primary issues that can occur when migrating a website to GridPane, and the most likely reason that you may be having an issue updating a specific website. Information If you’ve recently migrated a…
When you received this error, it typically means that you haven’t added an A record for the domain you’re trying to reach, or that it hasn’t propagated yet. First check your DNS records to make sure that they are all…